Hassle-Free Returns & Refunds for a Secure Shopping Experience

At CJ Ketamine Store, customer satisfaction is our top priority. We understand that sometimes issues may arise, and you may need to request a refund or return for your order. To ensure a smooth and transparent process, we have outlined our Refund & Return Policy below.

This policy covers eligibility for returns, refund processing times, and important guidelines to help you navigate any concerns regarding your purchase.

🔄 Eligibility for Returns & Refunds

To qualify for a refund or return, please ensure that:
✅ You received the wrong item or a damaged product.
✅ Your order is in its original packaging, unused, and sealed (if applicable).
✅ You initiate the return request within 7 days of delivery.
✅ You provide valid proof of purchase (order number, receipt, or transaction details).

🚨 Non-Refundable & Non-Returnable Items:
❌ Opened, used, or tampered products.
❌ Digital goods or downloadable items (if applicable).
❌ Products damaged due to improper handling or misuse by the customer.
❌ Orders placed with cryptocurrency payments (as these are irreversible).

💡 Tip: Before requesting a refund or return, reach out to our support team at contact@cjketaminstore.net for assistance.

💰 Refund Process – How It Works

We strive to process refunds as quickly as possible. Once your return request is approved, the refund process follows these steps:

1️⃣ Submit a Refund Request
📩 Contact us at contact@cjketaminstore.net or call +1 (530) 636-6120 with your order details and reason for refund.

2️⃣ Approval & Return Instructions
✔️ If eligible, we will provide return shipping instructions (if applicable).
✔️ You may be required to ship the product back before a refund is issued.

3️⃣ Inspection & Processing
✔️ Once we receive the returned item, our team will inspect it within 2-3 business days.
✔️ If approved, your refund will be initiated immediately.

4️⃣ Refund Completion Time
💵 Bank Transfers & PayPal: 3-7 business days
🪙 Cryptocurrency Payments: Not eligible for refunds
💰 Cash App & Zelle: Instant to 48 hours
💳 Credit/Debit Cards: 5-10 business days (depending on the bank)

💡 Note: Refunds will be issued using the same payment method used for the original purchase.

📦 Return Shipping Guidelines

If a return is required, follow these guidelines to ensure a smooth process:
✔️ Use a secure and trackable shipping service (we are not responsible for lost return shipments).
✔️ Ensure the product is packed securely to prevent damage during transit.
✔️ Customers are responsible for return shipping costs, unless the return is due to an error on our part (wrong or damaged item).

⚠️ Order Cancellations

🚀 Orders can be canceled within 12 hours of placing them for a full refund.
❌ After this period, cancellations may not be possible, especially for shipped orders.

🔍 Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please report the issue within 24-48 hours of delivery. We will:
✔️ Offer a replacement or full refund, depending on availability.
✔️ Cover the return shipping costs in case of our mistake.

🚨 Fraudulent Refund Requests & Chargeback Policy

We take fraud prevention seriously to maintain a fair shopping experience.
🚨 Unauthorized chargebacks or false refund claims may result in:
❌ Permanent account suspension.
❌ Blacklisting from future purchases.
❌ Legal action if fraudulent intent is detected.

📞 Contact Us for Refund & Return Assistance

If you have any questions regarding our Refund & Return Policy, feel free to contact us:

📧 Email: contact@cjketaminstore.net
📞 Phone: +1 (530) 636-6120
🌐 Website: https://cjketaminstore.net/

Our customer support team is available 24/7 to help resolve any issues related to refunds and returns.